Services
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DIY Web Site Management
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Web Site Management Plan (Bi Monthly)
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Monthly
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Domain Name Management |
Not included, must renew yourself |
Managed not renewed |
Same as Bi-Monthly |
Web Hosting Management |
Not included, must renew yourself |
Managed with agreed providers only. Not renewed |
Same as Bi-Monthly |
Web Site Maintenance |
Not Included. Clients responsibility |
- Core CMS updates within main version when released
- Plugin updates when CMS Core Updates are made
- OSE Security updates and checks
- Regular offsite database back ups
- Automatic Web site monitoring for uptime with alerts
- Google Web Master Tools account and monitoring
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Same as Bi-Monthly |
Major CMS Version Upgrades
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Not Advised Charged at Ad Hoc Rate |
Advised of planned updates Charged at Management Plan Rate |
Same as Bi-Monthly |
Fixing errors with plugins or update when not compatible
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Not Advised Charged at Ad Hoc Rate |
Advised of possible issues Charged at Management Plan Rate |
Same as Bi-Monthly |
Fixes for hacks or compromised web sites |
On Request Charged at Ad Hoc Rate |
High Priority Given Charged at Management Plan Rate |
Same as Bi-Monthly |
Restore of backups if site fails |
On Request Charged at Ad Hoc Rate |
High Priority Given Charged at Management Plan Rate |
Same as Bi-Monthly |
General Support Requests |
On Request Charged at Ad Hoc Rate |
Priority Given Charged at Management Plan Rate |
Same as Bi-Monthly |
Content updates |
On Request Charged at Ad Hoc Rate |
Priority Given Charged at Management Plan Rate |
Same as Bi-Monthly |
Service Level Agreements |
- No Monitoring of web site
- Response time for downtime and critical alerts during normal business hours is 8 hours
- Response time for downtime and critical alerts outside normal business hours, 1-3 working days.
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- All included activities actioned and monitored
- Response time for downtime and critical alerts during normal business hours is 3 hours
- Response time for downtime and critical alerts outside normal business hours, 8 hours or next working day.
- We will notify you of any recommended extra work required for your web site within 2 working days
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- All included activities actioned and monitored
- Response time for downtime and critical alerts during normal business hours is 2 hours
- Response time for downtime and critical alerts outside normal business hours, 4 hours or next working day.
- We will notify you of any recommended extra work required for your web site within 2 working days
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Rates |
DIY Plan Cost = FREE Ad Hoc rates during business hours - $125 + GST per hour Ad Hoc rates after hours - $150 + GST per hour |
Management Plan Cost = $500 + GST Management plan rates during business hours - $110 + GST per hour Management plan rates after hours - $125 + GST per hour |
Management Plan Cost = $1000 + GST Management plan rates during business hours - $110 + GST per hour Management plan rates after hours - $125 + GST per hour |