Web Site Management Agreements

At Solutions 4 Biz we realise different clients have different needs when it comes to looking after their web sites. Some people want to look after them, themselves and others want us to look after it for them, so we cater for both.

Services

DIY Web Site Management

Web Site Management Plan (Bi Monthly)

Monthly
Domain Name Management Not included, must renew yourself Managed not renewed Same as Bi-Monthly
Web Hosting Management Not included, must renew yourself Managed with agreed providers only.
Not renewed		 Same as Bi-Monthly
Web Site Maintenance Not Included. Clients responsibility
  1. Core CMS updates within main version when released
  2. Plugin updates when CMS Core Updates are made
  3. OSE Security updates and checks
  4. Regular offsite database back ups
  5. Automatic Web site monitoring for uptime with alerts
  6. Google Web Master Tools account and monitoring
 Same as Bi-Monthly
Major CMS Version Upgrades

 Not Advised
Charged at Ad Hoc Rate		 Advised of planned updates
Charged at Management Plan Rate		 Same as Bi-Monthly
Fixing errors with plugins or update when not compatible

 Not Advised
Charged at Ad Hoc Rate		 Advised of possible issues
Charged at Management Plan Rate		 Same as Bi-Monthly
Fixes for hacks or compromised web sites On Request
Charged at Ad Hoc Rate		 High Priority Given
Charged at Management Plan Rate		 Same as Bi-Monthly
Restore of backups if site fails On Request
Charged at Ad Hoc Rate		 High Priority Given
Charged at Management Plan Rate		 Same as Bi-Monthly
General Support Requests On Request
Charged at Ad Hoc Rate		 Priority Given
Charged at Management Plan Rate		 Same as Bi-Monthly
Content updates On Request
Charged at Ad Hoc Rate		 Priority Given
Charged at Management Plan Rate		 Same as Bi-Monthly
Service Level Agreements
  1. No Monitoring of web site
  2. Response time for downtime and critical alerts during normal business hours is 8 hours
  3. Response time for downtime and critical alerts outside normal business hours, 1-3 working days.
  1. All included activities actioned and monitored
  2. Response time for downtime and critical alerts during normal business hours is 3 hours
  3. Response time for downtime and critical alerts outside normal business hours, 8 hours or next working day.
  4. We will notify you of any recommended extra work required for your web site within 2 working days
  1. All included activities actioned and monitored
  2. Response time for downtime and critical alerts during normal business hours is 2 hours
  3. Response time for downtime and critical alerts outside normal business hours, 4 hours or next working day.
  4. We will notify you of any recommended extra work required for your web site within 2 working days
Rates DIY Plan Cost = FREE Ad Hoc rates during business hours - $125 + GST per hour Ad Hoc rates after hours - $150 + GST per hour Management Plan Cost = $500 + GST
Management plan rates during business hours - $110 + GST per hour
Management plan rates after hours -
$125 + GST per hour		 Management Plan Cost = $1000 + GST
Management plan rates during business hours - $110 + GST per hour
Management plan rates after hours -
$125 + GST per hour

Once you have selected the plan you would like to be on, or if you have any questions, please contact us

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